Customer Service/Sales Support
Customer Account Specialist
The Customer Account Specialists primary responsibility is to work with internal and external customers providing resolution to inquiries and requests regarding service, products, and account activity. Additionally, to ensure all orders are received, processed, and finalized according to the standards and deadlines set forth by the Customer Service Department. This position requires daily problem solving and regular communications across multiple departments and with remote sales managers, with the highest degree of courtesy and professionalism.
Essential Duties and Responsibilities:
Lead day to day business with assigned customer accounts and internal customers, including responding to requests for assistance, identifying problems and establishing corrective measures when appropriate, and recognizing situations that suggest a customerís need for additional service and provide viable solutions.
Manage and communicate changes to assigned customer orders and deadlines, including receiving and confirming orders, entering orders, double checking orders, printing picks, sending appropriate notifications to confirm orders are complete, and processing revision requests as needed.
Communicate product pricing, promotional changes and plant distribution changes to assigned customers.
Document issues/inquiries and maintain customer specific files within multiple databases.
Coordination of in-house accounts.
Creation and sending of shortage and allocation notifications.
Lead new customer account set-ups with all departments involved, including sending and assisting in completion of Organic Valley/Organic Prairie new customer paperwork and completing vendor forms as needed.
Additional Duties and Responsibilities:
Maintain customer contacts in database (Outlook, OVIS).
Maintain divisional procedure manual documents and files.
Assist supervisor with customer communications for stop sales, product withdrawals new products and product changes.
Frequently review processes and continuous improvements in service.
Coordinate team or divisional projects as assigned.
Attend meetings as required.
Provide general administrative support as assigned.
Other duties as assigned by supervisor.
Knowledge, Skills and Abilities:
Minimum of one year of Customer Service, Purchasing, or Inside Sales experience preferably in a business to business environment.
Associate degree in business or related field preferred.
Superior organizational skills, attention to detail, and problem solving skills required.
Outgoing personality and the ability to negotiate with customers and handle situations tactfully.
Ability to maintain a positive attitude in a growing, changing, fast paced, high stress work environment.
Availability to work mornings and/or evenings and Saturdays.
Ability to work successfully as an individual, as well as in a team environment and across multiple departments.
Ability to enter data accurately.
Excellent telephone, verbal and written communication skills.
Working knowledge of Microsoft Office Suite.
Good attendance track record and dependability.
Knowledge or experience in the organic food industry is preferred.
Customer Service Supervisor
All employment at CROPP is at-will and can be terminated by CROPP or an individual employee at any time, for any reason, with or without notice, and with or without cause.