Employment Opportunities
Position:
Customer Service Representative
Description:
The Customer Service Representative's primary responsibility is to work with assigned customers to ensure all orders are received, entered accurately and ready-to-go by the stated deadlines. Responsibilities include, providing resolution to customer inquiries and requests regarding service, products, and account activity with the highest degree of courtesy and professionalism. This position requires daily problem solving and regular communications across multiple departments and with remote sales managers.
Duties:
Respond to request for Assistance
Identify problems and establish corrective measures when appropriate
Recognize situations that suggest a client’s need for additional services and provide viable solutions
Document Issues/Inquiries
Maintain Holiday Schedules
Maintain Order/Delivery Schedules
Maintain Customer Templates
Creation and Sending of Shortage/Allocation Notifications
Manage Assigned Customer Orders & Deadlines
Receive & Confirm Orders
Enter Orders
Double Check Orders
Print Picks
Ensure all orders are received, entered, and ready to go by stated deadlines
Send appropriate notification to confirm orders are complete
Process Revision Requests
Lead New Customer Set Up with all departments involved
Send and assist in completion of OV/OP New Customer Set-up Paperwork
Complete Vendor Forms as needed
Maintain Customer Contacts (Outlook) Database
Maintain Divisional Procedure Manual
Frequently review processes to continue improvements in service
Manage Team Projects as assigned
Attend Meetings as requested
General Administrative Support
Other duties in the department and company as assigned
Qualifications:
Minimum 1 Year of Customer Service, Purchasing or Inside Sales experience preferably in a business to business environment
Bachelors Degree, Associates Degree or equivalent experience preferred
Superior organizational skills, attention to detail, and problem solving skills required
Outgoing personality and the ability to negotiate with customers and handle situations tactfully
Ability to maintain a positive attitude in a growing, fast paced, high stress work environment
Ability to work successfully in a team environment and across multiple departments
Skilled in entering information accurately via computer terminal
Excellent telephone, verbal and written communication skills
Working knowledge with the Microsoft Office Suite
Good attendance track record & dependability
Knowledge or experience in the organic food industry is preferred!
Reports to:
Customer Service Divisional Supervisor
Job Status:
Regular, Full-Time
Wage:
D.O.E.
Location:
Cashton, WI
All employment at CROPP is at-will and can be terminated by CROPP or an individual employee at any time, for any reason, with or without notice, and with or without cause.
Email Human Relations: hr(at)organicvalley.coop.
Fax: 608-625-3071
Organic Valley
One Organic Way
La Farge, WI 54639
Download a Job Application.
(You will need Adobe Acrobat to read the file.)
Organic Valley is an equal opportunity employer.
