The coupon you received has a code that’s unique to you and may be used once. A coupon should not be printed (or photocopied) multiple times. Once an offer is scanned at the register, it gets marked as ‘used’, so attempts to redeem those extra prints will be declined. That said, if a first attempt at printing the coupon is unsuccessful (paper jam, poor ink quality, smudged ink, etc.) a second print can be made. Remember that the coupon can only be redeemed once.

Acceptance of any coupon at self-checkout depends on the store or even the machine. There’s nothing about the print-at-home coupon that should bar it from being accepted at self-checkout, but unfortunately that is where we often see problems.

No, the link you received is unique to you. If friends and family are looking for Organic Valley coupons, encourage them to sign up for our emails.

Check on the store’s website or ask at the customer service counter before you try to use your coupon. The retailer has sole discretion to accept or deny any coupon from any brand.

Please reach out to a member of our team via phone (888-444-6455) or email (contact.us@organicvalley.coop). We are available Monday through Friday 9 a.m. - 4 p.m. CST. We are closed on Saturday and Sunday.

Currently, these types of coupons must be printed and cannot be used on a smartphone. Changes are underway in the coupon industry to make these types of coupons an option for phones, but unfortunately, we aren’t quite there yet.